We are looking for English – French – German – Portuguese – Spanish – Swedish – Flemish – Italian speakers for the Sales,Technical Care or Customer Care department.

Sales Department

Sales Professionals are a key part of the service provided to their customers and we are looking
to expand our team. Working on behalf of the sales team you will provide customers with pre-sales information, advice on which products to purchase and process sales orders. You will work within in an exciting and highly motivated team environment.

Technical care

Direct customer contact (inbound) in the scope of IT. Services and related additional services via all defined communication channels. Detailed documentation and maintenance of contacts by means of the designated tools. Circulation of all information useful for optimizing our service processes. Enlarging professional/technical knowledge and process know-how in a continuous
way.

Customer care

After a training in a broad range of applications you become the first point of contact with the end-users. Supported by professional colleagues, processes & software-tools (such as a knowledge database and Customer Relationship Management) you are able to handle inquiries from customers via phone, e-mail or fax. Your customer friendly attitude and hands-on
approach is one of the key elements in driving customer experience to the max.

Who are we looking for

• You have excellent communication skills
• Near native English is required
• You have previous customer service experience essential including commitment to providing a first class service in a service environment
• Ability to learn and retain information quickly, and handle a number of tasks at one time
• Ability to follow formal procedures
• General PC and keyboard skills and Multimedia knowledge
• Professional attitude and great attention to detail
• Ability to approach problems logically
• High ability to empathize with customer and prioritize customer’s needs

Interested?

Please send your motivation and CV to maastricht@fintrex.nl